PRIVACY POLICY

Ernest, LLC is committed to protecting the privacy and confidentiality of information entrusted to us by customers, exhibitors, vendors, business partners, and website visitors. This Privacy Policy explains how information is collected, used, disclosed, protected, and retained in connection with our warehousing, fulfillment, transportation coordination, trade show logistics, and related services.

Information We Collect:

Business Contact Information

• Names
• Company names
• Job titles
• Email addresses
• Telephone numbers
• Business addresses

Operational Information

• Shipping and receiving information
• Delivery instructions
• Trade show and event information
• Inventory records
• Customer communications

Financial Information

• Billing information
• Payment records
• Purchase orders

Website Information

• IP addresses
• Browser information
• Device information
• Website activity data
• Cookie information

How We Use Information: 

• Provide fulfillment, warehousing, and logistics services
• Coordinate transportation and deliveries
• Manage inventory and customer projects
• Communicate regarding shipments and services
• Process invoices and payments
• Improve operational efficiency
• Ensure safety and security
• Comply with legal obligations

Information Sharing

Ernest does not sell personal information.

Information may be shared with:

• Freight carriers
• Transportation providers
• Trade show venues
• Payment processors
• Technology service providers
• Professional advisors
• Government agencies as required by law

Trade Show Customer Data

Ernest processes information solely to perform contracted services, including warehousing, fulfillment, transportation coordination, event logistics, inventory management, and related operational support. Customer information is not used for unrelated marketing purposes without permission.

Data Security

Ernest maintains commercially reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction.

Data Retention

Information is retained only as long as necessary to:

• Provide contracted services
• Maintain business records
• Meet accounting and legal obligations
• Resolve disputes
• Enforce contractual rights

DATA PROCESSING ADDENDUM (DPA)

Purpose

This Data Processing Addendum forms part of any services agreement, trade show logistics agreement, warehousing agreement, fulfillment agreement, quotation, or other business arrangement between Ernest and its customers.

Scope

Ernest processes limited business-related personal information to provide:

• Warehousing services
• Fulfillment services
• Trade show logistics
• Transportation coordination
• Inventory management
• Customer support

Types of Personal Data

• Names
• Email addresses
• Telephone numbers
• Business addresses
• Shipping information
• Billing information
• Event contact information

Customer Responsibilities

Customers represent that:

• They have authority to provide information.
• Required privacy notices have been delivered.
• Necessary consents have been obtained.
• Instructions comply with applicable laws.

Ernest Responsibilities

Ernest agrees to:

• Process information only for authorized purposes.
• Restrict access to authorized personnel.
• Maintain confidentiality obligations.
• Implement commercially reasonable safeguards.
• Notify customers of confirmed security incidents without unreasonable delay.

Security Measures

Ernest maintains:

• Facility access controls
• Password-protected systems
• Restricted user access
• Secure disposal practices
• Employee confidentiality requirements

Incident Notification

In the event of a confirmed unauthorized disclosure, loss, or access to customer information, Ernest will investigate, take corrective action, notify customers without unreasonable delay, and cooperate regarding remediation efforts.

Security Commitment

Ernest, LLC is committed to protecting the confidentiality, integrity, and availability of customer information. Ernest maintains administrative, physical, and technical safeguards to protect information and support reliable business operations.

Administrative Safeguards

Employee Responsibilities

• Employee confidentiality obligations
• Appropriate customer information handling
• Restricted access by job responsibility
• Management oversight

Policies and Procedures

• Information handling procedures
• Vendor management practices
• Incident reporting procedures
• Record retention and disposal practices

Physical Security Controls

• Controlled facility access
• Visitor management procedures
• Secured warehouse and office areas
• Locked buildings and storage locations
• Physical protection of inventory and customer materials

Technical Security Controls

Access Controls

• Password-protected systems
• User account management
• Role-based access where appropriate
• Access restrictions

Network and Endpoint Protection

• Firewall protections
• Endpoint security tools
• Malware and antivirus protections
• Software update and patch management

Data Protection

• Data backup procedures
• Protection of business records
• Secure storage of operational information
• Access restrictions preventing unauthorized use

Incident Response

Ernest investigates, contains, mitigates, and remediates confirmed security incidents and notifies affected customers when appropriate.

Business Continuity

Business continuity measures include:

• Data backup practices
• Alternative communication methods
• Recovery procedures
• Management response planning